Well it's February 2021. It is a brand new year and 2020 is behind us; Thank God! You may or may not have been paying attention, but I did not publish a newsletter in January. This was deliberate. I will explain why in a second. If you noticed, thank you for noticing and paying attention. If you didn't notice, I hope I grabbed your attention now.
I deliberately skipped January's newsletter for this simple reason. I wanted to send a message. Sometimes we need to take a break. We need to reset. We need to recharge our batteries. As always, I promise to tie in a message or a tidbit of wisdom or experience that I find may be helpful. Here it is.
When I am on the road training in dealers, I often will invite the service manager out for lunch. More often than not, they refuse my invitation. Not because they don't enjoy my company or want to share a meal, it is because "they can't leave" or "I don't have time". I was exactly the same way. I never took a lunch and wolfed down a sandwich at my desk that I brought from home. Believe it or not, it is the norm in the industry. However, let me tell you what is wrong with that thinking. First and foremost, you need to take a break. I don't care if it is 10 minutes in your car or an hour at the local fast food joint. You need to get away, You need to reset, and recharge your batteries. It is a proven fact that you are actually more productive when you return from your break than if you worked straight through. Did you ever hear of a power nap?
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Also, set the example. if your employees, especially the service advisors, see you don't take a break, they may feel that they can't either. Insist they take a lunch. Schedule it and insist they take it. They too will be more productive. PLUS, think of the positive message you are sending to your staff and the culture you are creating. Nobody is ever too busy to take time for themselves. Try it. You deserve it.
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Michael & Christine Knapp | |
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