Reviews are very important when choosing the right home care agency. Always make sure you find reviews, that are not only on the agency website, but also in third party review websites-notably, Better Business Bureau.
However, do not base your decisions solely on other people's review because only the best reviews are posted (at least in this industry). You'll need to have a checklist with you when making a decision.
You must acknowledge that the agencies are always looking for clients, and will put their best foot forward. Therefore, not all positive reviews are a true reflection of that agency. You must be aware that every agency will do its best to win your business. In this day, legal measures are taken to combat negative reviews, which is good for both you and the agency. However, after reading the reviews, seek to find out about the agency policy in handling conflicts with clients. Conflicts are unavoidable but do not need to be ugly. They, if used positively, reveal the culture of that agency, and play a central role in your decisions.
Authentic agencies will seek to match your personality to its caregivers for the best match, and therefore provide you with at least three caregivers for you to chose from. They will take every step to make sure that your relationship with your caregiver of choice flourishes for better working relationship.
On your part, you must observe to see if the caregiver has self respect. This is critical because it reflects on the overall on the culture of the agency.
Some of the things to observe include, time management, level of patience, tone, respect to private property and tardiness. If you detect a red flag, you must decide to move to another agency immediately. If the caregiver has self respect, but not a good personality match, work with your agency to find a replacement.
