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Consistently Mediocre LLC.

"If you always do what you always did, you will always get what you always got."

-Albert Einstein 

Monthly Newsletter

Volume 15 

September  2021

    Well we made it to September and it's the fourth quarter. The world is more fucked up than ever. We are no better off then this time last year. The only conclusion I can come up with is that God is pissed off. He wants us to smarten up, wake up and be kind. Just when I thought that the world was healing, it has gotten worse. I used to think that the world was a good place with bad people in it. I am now starting to think that the world is actually a bad place with good people on it. What happened?

    What happened is simply this. We suck. Instead of doing what right, and having concern for others, we have become selfish, self-centered, narcissistic and hateful. What have we become? I firmly believe that we are going through a cleansing. We are being tested. Think about it, the teacher is always quiet when we take a test. Let's do our part and keep our house clean. Be a little kinder. Be less hateful. Smile once in a while. The only way we will all get through this is together. This is a test, let's not fail.

    Now, as promised, like in all my newsletters, are this month's words of wisdom and motivation. I felt it appropriate to include an excerpt from my book "Consistently Mediocre"; from chapter 9 (Roast Slicers):

There was a little girl watching her mom prepare dinner. As she watched, she noticed her mom sliced the end of the roast off before she put it in the pan. The little girl asked her mom why she did that. Here mom responded; “because that’s how my mom always did it.” The little girl, inquisitive as she was, went into the other room where her grandma was watching television. She asked her grandma why she cut the end off of the roast before she put it in the pan. Her grandma responded; “because that’s how my mom did it.” Once again, the inquisitive little girl went into another room where her great-grandma was, sitting in her easy-chair and looking out the window. The little girl asked her great-grandma the same question. “Grammy” she said with an inquisitive tone in her voice, “why did you cut off the end of the roast before you put it in the pan?” Her great-grandmother quickly responded with a chuckle, “because when we did not have a pan big enough to fit the roast so we had to cut off the end to make it fit.

    All too often I walked into dealerships as well as other businesses and ask why they do things the way they do. The response almost always is the same. “We always done it that way,” or, “It was like that when we got here.” People are generally creatures of habit, especially Service Advisors and/or  Service Managers.  For the most part, it seems, that people generally never challenge the status quo. They continue to do the same thing over and over out of habit, for no rhyme or reason, without trying to understand why. They don’t know why they do things a certain way, they just do. The more they understand “why” they do things instead of just doing things, the more they feel valued, and the more they have purpose, thus creating a more productive and happy environment.  



Until Next Month


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Michael & Christine Knapp